Privacy Policy
Satern Cosmetics — Privacy Policy, Terms & Conditions, and Return Policy
Last Updated: October 6, 2025
1. Introduction
Welcome to Satern Cosmetics (“Satern,” “we,” “us,” or “our”). This page outlines the full legal terms governing your access to and use of our website www.saterncosmetics.com (the “Site”) and your purchase of our premium skincare and cosmetic products (the “Products”).
By accessing or using our Site, you agree to comply with and be bound by all sections of this document, including our Privacy Policy, Terms of Use, and Return/Refund Policy (collectively, the “Agreement”).
If you do not agree with any part of this Agreement, you must not access or use our Site or purchase our Products.
We reserve the right to modify or update this Agreement at any time. The revised version will be posted on this page with a new effective date. Continued use of our Site after changes constitutes acceptance of those revisions.
2. Information We Collect
We collect only the information necessary to provide our services effectively and securely.
a) Information You Provide Voluntarily
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Contact Information: Full name, email, billing and shipping addresses, and phone number.
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Payment Information: Credit/debit card or digital wallet details processed through secure third-party gateways. We never store full card numbers or CVVs.
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Account Information: Username, password, and login details if you create an account.
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Customer Preferences: Skincare type, allergies, product interests (optional).
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Communications: Emails, chat messages, customer support requests, and reviews.
b) Information Collected Automatically
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Technical Data: IP address, browser type, device type, operating system, and referral URLs.
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Usage Data: Pages visited, products viewed, cart activity, and purchase behavior.
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Cookies & Tracking: Analytics, retargeting pixels (Google, Meta, TikTok), and performance cookies to improve the shopping experience.
c) Information from Third Parties
We may receive non-sensitive information from social media platforms or advertising partners when you interact with our brand.
3. How We Use Your Information
Your data is used for legitimate business purposes, including:
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Processing and fulfilling your orders.
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Communicating with you regarding purchases and deliveries.
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Sending promotional offers (only if you opt in).
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Improving website performance and user experience.
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Fraud prevention, security monitoring, and compliance with legal obligations.
We do not sell your personal data to any party.
4. Legal Basis for Data Processing
We process your data under:
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Contractual necessity: to fulfill your orders.
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Legitimate interest: to enhance website functionality and protect our business from fraud.
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Consent: for marketing activities, which you can withdraw at any time.
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Legal compliance: to meet taxation and regulatory obligations.
5. Cookies & Analytics
We use cookies and tracking technologies to remember preferences, measure traffic, and deliver relevant advertising. You can disable cookies in your browser; however, certain features of the site may not work properly.
For regions that require consent (such as the EU/UK), users will see a cookie banner allowing them to manage preferences.
6. Data Security
Satern Cosmetics implements strong security measures including SSL encryption, secure payment gateways, and limited employee access to sensitive data.
⚠️ Disclaimer: While we take reasonable precautions, no online system is completely secure. By using our Site, you acknowledge that we cannot guarantee absolute data security.
7. Data Retention
We retain personal data only as long as necessary to fulfill legal, contractual, and operational obligations. Data is securely deleted or anonymized once no longer required.
8. International Transfers
By using our website, you consent to your data being processed in Canada or the United States, where data protection standards may differ from your country of residence.
9. Your Rights
You may request access, correction, or deletion of your data, or withdraw consent for marketing communications by contacting saterncosmetics@gmail.com. We may verify your identity before processing such requests.
10. Product Disclaimer
All Satern Cosmetics products are for external use only. Results may vary based on individual skin type, age, and lifestyle.
Customers are responsible for reviewing product ingredients before use. Always perform a patch test prior to full application.
If irritation or allergic reaction occurs, discontinue use immediately. Consult a dermatologist if necessary.
By purchasing our Products, you agree to use them at your own risk. Satern Cosmetics is not liable for allergic reactions, side effects, or misuse of Products.
11. Strict Return, Refund, and Exchange Policy
Due to the hygienic and premium nature of skincare and cosmetic products, all sales are final.
We do not accept returns, refunds, or exchanges once an order has been placed or shipped.
Exceptions (Satern’s Sole Discretion):
We may approve replacements or store credit only under the following conditions:
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You received the wrong product.
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The product was damaged in transit.
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The product was proven defective upon arrival.
To qualify:
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You must contact saterncosmetics@gmail.com within 48 hours of delivery.
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Include your order number, a detailed description, and photo proof of the issue.
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Claims submitted after 48 hours will not be considered.
If approved, Satern Cosmetics may provide a replacement, store credit, or partial refund — strictly at our discretion. Unauthorized returns will be refused and disposed of for hygiene reasons.
No Returns for Opened or Used Products
For safety and quality control, once a product seal is broken, it cannot be returned or refunded under any circumstance.
12. Limitation of Liability
To the fullest extent permitted by law:
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Satern Cosmetics shall not be liable for any indirect, incidental, punitive, or consequential damages, including allergic reactions, delays, or misuse of products.
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Our total liability, whether in contract, tort, or otherwise, shall not exceed the purchase price of the product(s) in question.
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You agree that your exclusive remedy for any claim is limited to the amount paid for the item.
13. Indemnification
You agree to defend, indemnify, and hold harmless Satern Cosmetics, its affiliates, employees, and agents from any claims, liabilities, damages, or expenses (including attorney fees) arising out of your misuse of the Site or violation of this Agreement.
14. Intellectual Property
All content on this website, including images, text, product descriptions, logos, and graphics, is the exclusive property of Satern Cosmetics and is protected under copyright and trademark laws. Unauthorized use or reproduction is strictly prohibited.
15. Dispute Resolution, Governing Law & Arbitration
a) Governing Law
This Agreement shall be governed by and interpreted in accordance with the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.
b) Arbitration
Any dispute arising under or relating to this Agreement shall be resolved exclusively through binding arbitration under the Arbitration Act (British Columbia). Arbitration shall take place in Vancouver, Canada, on an individual basis — no class actions permitted.
c) Limitation of Claims
You must bring any claim within one (1) year after the cause of action arises, or it will be permanently barred.
16. Force Majeure
Satern Cosmetics is not liable for delays or failure to perform due to causes beyond its reasonable control, including but not limited to natural disasters, supply chain disruptions, war, pandemics, or system outages.
17. Severability
If any part of this Agreement is found invalid, the remainder shall remain enforceable and in full effect.
18. No Waiver
Failure by Satern Cosmetics to enforce any term or condition shall not be deemed a waiver of such right.
19. Entire Agreement
This document constitutes the entire agreement between you and Satern Cosmetics regarding your use of our website and purchase of products. It supersedes any prior written or oral agreements.
20. Contact Information
For privacy requests, order inquiries, or product concerns, please contact:
📧 Email: saterncosmetics@gmail.com
🌐 Website: www.saterncosmetics.com